Willys Energy Policy is stated below. If you are ready to return product, please review our Return Policy and contract items.

Warranty Policy are provided by Shenzhen Willys Energy Co., Ltd (“VHLISX”)and cover defects in workmanship and materials. VHLISX offers to our customers the following limited warranty, for some specified products mentioned in contract, the VHLISX Products device and its components mentioned in User’s Manual shall be provided with 1 years’ warranty for normal use (man-made malfunctions excepted.) starting from the date of shipment from factory. In certain places where local laws have special provisions for the term of warranty, the foregoing term shall not be applicable. This warranty offers special legal rights. You are entitled to other rights pursuant to local laws. The Buyer/Customer is responsible for certain service and maintenance expenses. Please contact VHLISX Customer Service for further details on specific products.

The following situation is not covered by the warranty:

Finished goods lost or serial number manipulated;

Loss or damage due to force majeure or external reasons;

Misuse, accident, negligence, unauthorized alteration or repair;
 

Overuse;

Violation of operation stipulations.

Within the 1-year warranty period, if the VHLISX Products is out of order in the range covered by the warranty, VHLISX shall repair or replace the VHLISX Products in its own way. For warranty services, please contact VHLISX Customer Service. The cost of delivery shall be charged by the customer.
   
 

Warranty Services